#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
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| # | Status | Votes | Game | Type | Title | Last update |
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Detayli tanim
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• Eğer varsa, lütfen ekranda gördüğünüz hata mesajını kopyalayın/yapıştırın.
Unknown email address when trying to recover the password for my account.
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• Lütfen ne yapmak istediğini, ne yaptığını ve ne olduğunu açıkla.
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Hangi browseri kullaniyorsun?
Google Chrome v97
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• Lütfen görüntülenen metni kendi diliniz yerine İngilizce olarak kopyalayın/yapıştırın. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. Bu metin çeviri sisteminde mevcut mu? Evet ise 24 saatten fazla bir süredir tercüme edildi mi?
Unknown email address when trying to recover the password for my account.
• Hangi browseri kullaniyorsun?
Google Chrome v97
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• Lütfen önerinizi tam ve net olarak açıklayın, böylece ne demek istediğinizi mümkün olduğunca kolay anlayabiliriz.
Unknown email address when trying to recover the password for my account.
• Hangi browseri kullaniyorsun?
Google Chrome v97
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• Engellendiğinizde ekranda ne belirdi (Boş ekran? Oyun arayüzünün bir parçası mı? Hata mesajı?)
Unknown email address when trying to recover the password for my account.
• Hangi browseri kullaniyorsun?
Google Chrome v97
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• Kuralların hangi kısmına BGA adaptasyonu tarafından saygı gösterilmedi
Unknown email address when trying to recover the password for my account.
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• Kural ihlali oyun tekrarında görünür mü? Eğer evet ise, hangi hareket numarası?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Hangi browseri kullaniyorsun?
Google Chrome v97
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• Hangi oyun aksiyonu yapmak istedin?
Unknown email address when trying to recover the password for my account.
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• Bu oyun eylemini tetiklemek için ne yapmaya çalışıyorsun?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Bunu yapmaya çalıştığınızda ne oldu (hata mesajı, oyun durum çubuğu mesajı, ...)?
• Hangi browseri kullaniyorsun?
Google Chrome v97
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• Oyunun hangi aşamasında sorun oluştu (mevcut oyun talimatı neydi)?
Unknown email address when trying to recover the password for my account.
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• Oyunda bu hamleyi yapmaya çalıştığınızda ne oldu (hata mesajı, oyun durum çubuğu mesajı, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Hangi browseri kullaniyorsun?
Google Chrome v97
-
• Lütfen görüntü sorununu açıklayın. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
Unknown email address when trying to recover the password for my account.
• Hangi browseri kullaniyorsun?
Google Chrome v97
-
• Lütfen görüntülenen metni kendi diliniz yerine İngilizce olarak kopyalayın/yapıştırın. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. Bu metin çeviri sisteminde mevcut mu? Evet ise 24 saatten fazla bir süredir tercüme edildi mi?
Unknown email address when trying to recover the password for my account.
• Hangi browseri kullaniyorsun?
Google Chrome v97
-
• Lütfen önerinizi tam ve net olarak açıklayın, böylece ne demek istediğinizi mümkün olduğunca kolay anlayabiliriz.
Unknown email address when trying to recover the password for my account.
• Hangi browseri kullaniyorsun?
Google Chrome v97
Rapor geçmişi
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Bu rapora ekleme yap
- Başka bir masa ID / hareket ID
- F5 sorunu çözdü mü?
- Bu sorun cok mu oluyor ? Her zaman mi ? Tesadüfen mi ?
- If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
